Microsoft does not guarantee the accuracy of third-party contact information.A driver acts as a bridge between the software and hardware of your computer, which basically means, that for every hardware component present physically on your computer, the operating system requires a driver that will enable the critical functionality of communication between them. This contact information may change without notice. Microsoft provides third-party contact information to help you find additional information about this topic.
Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. If you need assistance from Microsoft support, we recommend you collect the information by following the steps mentioned in Gather information by using TSSv2 for deployment-related issues. Install the drivers on the affected computer, and then restart the installation process for the May 2019 update. The drivers must be version 9.2.0.105 or a later version. To resolve this issue, download the latest AMD RAID drivers directly from AMD at X399 Drivers & Support. A computer that has these drivers installed can receive the May 2019 update.įor more information about this issue, see Article PA-260, Unable to proceed with installation or upgrade of Windows® Update with SATA or NVMe RAID on AMD Ryzen™ systems on the AMD website. Version 9.2.0.105 and later versions of the AMD RAID drivers do not cause this issue.
If you start the installation process, the process stops. If a computer has these drivers installed and configured in RAID mode, it cannot install the May 2019 update of Windows 10. On computers that have AMD Ryzen or AMD Ryzen Threadripper processors, certain versions of AMD RAID drivers are not compatible with the Windows update. Check with your software/driver provider for an updated version that runs on this version of Windows. When you install the May 2019 update on a Windows 10-based computer, the installation process stops, and you receive a message that resembles the following:ĪMD Ryzen™ or AMD Ryzen™ Threadripper™ configured in SATA or NVMe RAID mode.Ī driver is installed that causes stability problems on Windows. This article provides a solution to an issue where the May 2019 update of Windows 10 cannot be installed on computers that run certain versions of AMD RAID drivers.Īpplies to: Windows 10 - all editions Original KB number: 4504107 Symptoms
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